The day after I had a booked I received a message from Manos (booking agent) with lots of information regarding the property, collection of the keys and car hire discount with Voyager Car Hire. This was followed up by an email regarding things to do, restaurants locally and in the main city of Chania and the number for Lefteris (the owner of the property) for collection of the keys.
We arrived at Chania airport at 6:30am and was greeted by staff from Voyager Car Hire who had parked our hire car outside, so did not have to go looking for it. We left the airport and headed to the main city of Chania where we had some breakfast as our checkin time at the Villa was not until 2pm. We arrived at Elafonisi at 12pm (it is approximately a 2 hour drive) and could not immediately find the Villa. We parked near a restaurant and called Lefteris, who was more than happy to come and take us to the villa. He arrived within 5 mins and took us to the Villa despite arriving earlier than scheduled.
The Villa was splendid. It was very clean and had a great view of the ocean. Lefteris showed us around, showed us how the TV and A/C worked and provided us with the password for the wifi. He had also provided some coffee, sugar, cream, bread, honey, local mountain tea, butter, eggs and jam!! This was more than expected and certainly a welcome surprise.
Lefteris was in contact daily to ensure everything was OK with us and that all our needs were being met. What a lovely host as most do not even contact you at any time during your stay. He even called to ask when would like our sheets changed and the villa cleaned. Towels and bedding are provided, along with some toiletries. Bathing towels also provided for the swimming pool.
Closest ATM (Cash Machine) is 40 mins drive in Kissamos (not a fault of the property to be fair), but take enough cash as although most restaurants and shops do take debit and credit cards, some do not and the ability to take this payment method very much depends on the internet connection!